bd baja Privacy Policy

bd baja is an online gaming and betting platform serving users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This privacy policy ("Policy") defines what information we collect, how we use it, and what rights you have over your information.

This policy applies when you use our website, mobile application, or any other service. Read together with bd baja's Terms and Conditions, this policy is complete — both documents form the basis for using the platform.

You must be at least 21 years old to register and manage an account on this platform. We do not knowingly collect personal information from anyone under 21.

bd baja collects user information in various ways. This information can be divided into three main categories:

2.1 Information You Provide Directly

This includes information you provide yourself during registration, login, or account verification:

• Full name and date of birth
• Valid email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad, or bank account information

2.2 Automatically Collected Information

Some information is automatically recorded when you use the site or app:

• IP address and device identifiers
• Browser type, operating system, and device details
• Session duration, pages browsed, and activity logs
• Referral links and search keywords
• Behavioural data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may come through third parties:

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay)
• Document verification results from identity verification service providers
• Information received from fraud prevention and risk assessment services

bd baja uses collected information only for specific, legitimate, and transparent purposes. Information is not used beyond these purposes.

3.1 Service Operation and Improvement

• Creating, verifying, and securely managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Properly providing bonuses, promotions, and VIP benefits
• Personalising the gaming experience and showing relevant content
• Identifying and resolving technical issues on the platform

3.2 Security and Compliance

• Preventing fraud, money laundering, and cyber attacks
• Detecting misuse of multiple accounts or bonuses
• Enforcing responsible gaming policies and ensuring user safety
• Meeting legal and regulatory obligations

3.3 Customer Support

Our support team is available 24 hours a day, 7 days a week to assist you via live chat and email. Your account and transaction information is used to provide this service.

bd baja never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in certain situations:

4.1 Service Partners

To operate the platform, we work with certain third-party service providers, such as payment gateways, identity verification agencies, and cybersecurity providers. These organisations may only use information for their designated tasks, and we have confidentiality agreements with them.

4.2 Legal Obligations

If required to provide information to government authorities under Bangladesh law or court order, we will do so. In such cases, we will make every effort to inform you within the limits of applicable law.

4.3 Business Changes

In the event of a future merger, acquisition, or asset transfer, user information may pass to the new authority. However, the protections of this policy will continue to apply.

We use industry-standard technical and organisational measures to protect your information.

5.1 Encryption and Technical Protection

• All data transmissions are secured through SSL/TLS encryption
• Passwords are stored using strong hashing algorithms — no staff member can view them
• Payment information is kept in a separate, secure environment in accordance with PCI DSS standards
• Regular security audits and vulnerability assessments are conducted

5.2 Data Retention Period

Necessary information is stored for as long as your account remains active. After an account is closed or deleted, certain information may need to be retained for a specified period to meet legal obligations. After that, information is securely deleted.

5.3 Response to a Data Breach

If a data breach occurs and puts your personal information at risk, you will be notified as quickly as possible in accordance with applicable law.

bd baja uses various types of cookies that improve your browsing experience and ensure the site functions correctly.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status, session security, and fraud prevention — these cannot be disabled.
• Functional Cookies: Remember your language preference, game settings, and other preferences.
• Analytical Cookies: Used to understand which parts of the site are used most — all data is aggregated and kept anonymous.

6.2 Cookie Controls

You can change cookie management in your browser settings. However, disabling essential cookies may cause some services to not work properly.

As a user of the bd baja platform, you have several important rights over your own information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Correction: You may request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, though information required to meet legal obligations may be retained.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact our support team. We will respond to your request as quickly as possible, generally within 30 days.

As part of our responsible gaming policy, we monitor user gaming behaviour. This monitoring is not punitive — it is to provide support if signs of risky behaviour appear. If specific limits or self-exclusion are activated, that information is stored securely and used for your protection.

Your age is verified upon registration on this platform, which is available for users aged 21 and above. We take special care to protect minors, and no minor's information is collected or used.

Our servers and partner organisations may be located in various countries. Whenever information is sent outside Bangladesh, appropriate protection for that information is ensured. For transfers to third countries, we follow applicable legal safeguards.

This privacy policy may be revised from time to time due to business changes, new services, or legal requirements. For significant changes, you will be notified by email or by a notice on the site. The updated policy will take effect from the date of publication.

Continuing to use the site after changes indicates that you have agreed to the revised policy. It is therefore recommended that you read this page regularly. To learn more about our site, you can read the About Us page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

Ways to contact us:

• Live Chat: Available on the site 24 hours a day, 7 days a week
• Email: [email protected]

Answers to common questions may be found on our FAQ page, which provides detailed answers to frequently asked questions.